In this Policy, for ease of reference:
- “Trueme” means Trueme Pty Ltd ACN 618 610 585;
- A reference to “we”, “us” or “our” is a reference to Trueme and includes the Trueme’s successors, assignees and substitutes and where the context permits, includes Trueme’s employees and agents.
- A reference to “you” or “your” is a reference to you and includes your employees and agents.
- “APP” means the Australian Privacy Principles;
- “Website” mans any website owned, managed or maintained or linked by us for the purpose of promoting, selling or otherwise dealing with our products.
- “Product” means any product that we promote or supply.
- “Law” means the Law that applies in our place of business in relation to the collection and use of private information.
- “Contact details” means our contact details which are set out below.
Our Privacy Commitment
Trueme Pty Ltd ACN 618 610 585 is committed to responsibly and carefully managing your personal information in accordance with the Law. In particular, we will endeavour to:
- comply with the Australian Privacy Principles (the APPs);
- ensure that we manage your personal information openly and transparently;
- keep your personal information secure; and
- promptly respond to any request by you not to receive direct marketing material from us.
About this Policy
In this policy, we explain our process to manage your personal information, to protect your privacy and to comply with the laws and principles relating to it.
If you require further information, you are welcome to contact us using the contact details set out below.
What personal information do we collect?
We will collect information from you that is necessary and relevant to our relationship with you.
Depending on the exact nature of our relationship with you we may collect:
- information that we may require to identify you, including your name, home address and your date of birth;
- information that we can use to contact you, including your telephone number, mobile number, email address, work address, mailing address; and
- information we may require to confirm your identity, including your driver’s licence number, passport details or business name.
The information that we will require will depend on the product, service or other transaction that we are proposing to you or entering into with you. We will only collect personal information from you that we reasonably require for that purpose.
The Law places restrictions on us collecting sensitive information about you. Generally, we will not collect this type of information. However, we may need to collect some sensitive information, depending on the transaction that is proposed.
Why do we require your personal information?
There are various reasons why we collect, hold, use or disclose your personal information and this will depend upon the transaction or service that we are providing (or proposing to provide) to you.
Usually, the main reason that we will need to collect your personal information will be relating to a transaction or service that we are providing to you that we are proposing to provide to you. Our main services include the sale and delivery of goods; providing a forum for product and service reviews and feedback; providing information and responding to queries in relation to our goods and services; facilitating competitions; facilitating online communication; processing of warranties and coordinating the delivery of goods.
We may also use your personal information for reasons, including:
- to contact you in relation to an event, special offer or product that you might be interested in;
- to assist us to run our business and to improve our services and performance, including staff training, accounting, risk management, record keeping, archiving, systems development, developing new products and services and undertaking planning, research and statistical analysis;
- to comply with our legal obligations; and
- to conduct marketing, promotion or other sales activities for our products or services.
There is no obligation for you to provide us with any of your personal information.
How do we collect your personal information?
We may collect your personal information:
(a) directly from you, either in person or over the phone;
(b) when you place an order via the Website;
(c) when you interact with the Website; or
(d) from other sources.
Wherever possible, we will collect personal information about you from you.
You represent and warrant to us that where you provide personal information to us about another person:
(a) you are authorised to provide that information to us;
(b) you have obtained the express consent of the individual to disclose their personal information to us for its relevant use, including for use in our business and to provide our services;
(c) you have complied with the APPs in collecting that personal information; and
How do we use your personal information?
We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:
(a) to set up and activate your account with us;
(b) to consider your request for a product or service;
(c) to enable us to provide a product or a service to you;
(d) to coordinate delivery of your goods;
(e) to facilitate and process your orders and payments;
(f) to carry out or respond to your queries or requests;
(g) to provide information to you that you have requested;
(h) to provide additional information to you as requested by you and to respond to your queries about our products;
(i) to facilitate your entry into competitions run by us or persons for us;
(j) to facilitate online chat;
(k) to any third party suppliers of our goods or services, including third party application owners or licensors;
(l) to any third party credit provider to facilitate the provision of credit to you as required;
(m) to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand your needs or to develop, improve and market our products and services to you;
(n) for regulatory reporting and compliance with our legal obligations;
(o) to relevant third parties to undertake fraud checks;
(p) to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
(q) to perform administrative and operational tasks (including risk management, systems development and testing and staff training);
(r) to facilitate product reviews and to seek your feedback in relation to particular products, customer satisfaction and our relationship with you and to manage any customer complaints;
(s) for use in direct marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose;
(t) to our third party service providers, for use in direct marketing of promotions, products and services that our third party service providers think may be of interest to you, including to add to a database compiled for this purpose;
(v) to monitor or improve the quality and standard of service that we provide to you;
(w) to consider any concerns or complaints you may raise against us;
(x) to our agents, successors and/or assigns;
(y) to notify you of offers that may be of interest to you; and
(z) to better understand your preferences.
Do we share your personal information with others?
We may share your personal information with other companies that are related to us.
Also, we deal with third party service providers who may assist us with a variety of functions that relate to our business (including service providers who provide legal or accounting advice, banking, payment processing, facilitating credit arrangements, data storage, information processing, order tracking, marketing, product reviews, online competitions, or technology services).
Do we use your personal information for marketing purposes?
As part of the services that we provide to you, we may:
(a) use personal information that we have collected about you to identify a product or service that may benefit you;
(b) contact you from time to time to let you know about a product, service, promotion of other activity that we believe you might be interested in; and
(c)disclose your personal information to our related entities, any one or more of the third party service parties or to our business partners (including third party facilitators) to enable them to tell you about a product, service, promotion or other activity that you might be interested in.
How do we store your personal information?
We have implemented appropriate processes and techniques to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure.
We and our third party service providers take reasonable and necessary steps to protect your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure.
While care is taken to protect your personal information, unfortunately no data is guaranteed to be absolutely or fully secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online.
We take reasonable steps to ensure that:
(a) the information that we collect about you is accurate, complete and up-to-date at the time of collection;
(b) when we use your personal information, it is accurate, up-to-date, complete and accurate at the time of use; and
(c) if we disclose your personal information, it is accurate, up-to-date, complete and accurate at the time of disclosure.
Will we disclose your personal information to anyone overseas?
There may be circumstances where we need to disclose personal information that we hold about you to a third party overseas. This may occur, for example, where we have a database or server hosted outside Australia or where you are interacting with an application which is based overseas.
We will take all reasonable steps to comply with the Law and the APPs when we disclose your personal information to such a party.
How can you access your personal information?
Usually we will be able to provide you with access to your personal information upon receipt of your written request, to us.
Where you request access to your personal information, we will respond to your request within a reasonable period after the request is made and if possible, we will provide you with access to your information.
If we deny you access to your personal information for any reason, or if we are unable to provide you with access to your information in the manner requested by you, then we will provide you with a written notice confirming:
(a) the reason for such refusal; and
(b) the procedure to complain about the refusal.
We may recover from you our reasonable costs of supplying you with access to your personal information.
How can you seek to correct your personal information?
We take reasonable steps to ensure that the information we hold about you is accurate. To assist us to do this, please ensure that you provide us with correct information at the time you provide it to us and immediately inform us if your details change at any time. If we are concerned that any of your information is not accurate or if you request that we correct any of your information, then we will take reasonable steps to correct the information to ensure that it is accurate – in the context of the purpose for which it is held.
What if you want to make a complaint about some aspect of our privacy procedures?
We are committed to maintaining and protecting your privacy, but it is possible that in limited circumstances, mistakes might be made. If you are concerned with the way your personal information has been handled, then you are entitled to make a complaint. If you would like to lodge a complaint, please contact us through our Privacy Compliance Officer, whose details are set out below.
If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns as quickly as possible.
If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or apply to the Office of the Australian Information Commissioner (“OAIC”) to have the complaint heard and determined.
Links to other websites
This Website may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.
Changes to this policy
Our Contact Details
Please find below our contact details. Please do not hesitate to contact us in relation to any privacy-related concerns and we will use our best endeavours to address any such concerns thoroughly and in a timely manner.
Postal address: GPO Box 464, Brisbane Queensland, 4001
E-mail address: email@example.com
Express consent to collection, storage, use and disclosure