1. Introduction

Welcome to True Me.

These Terms and Conditions (“Terms”) together with other site and customer policies (such as the Terms of Sale and Privacy Policy) constitute an entire agreement between the parties.

Please take the time to read these Terms carefully, as they relate to the use and enjoyment of the products available on the site.  The Terms may change from time to time.

If you have questions or feedback relating to our site, the Terms, products or services, please contact us here.

  1. Use of the Site

You must not use the site for any purpose that is unlawful or prohibited by these Terms.

By using the site, you are fully accepting the Terms.  If you do not accept the Terms, please discontinue use of the site.

  1. Links to Third Party Sites

The site may contain links to other third party sites – and the use of such sites is entirely at your own risk.  We do not accept liability for the content, products or services offered on third party sites.

You must not link our site to any third party sites, without our written permission.  If you would like to do so, please contact us here.

  1. Intellectual Property

The site and content on this site is owned by or licensed to us – and is subject to copyright, trade mark and other intellectual property rights.

You may not reproduce, transmit, communicate, adapt, distribute, sell, modify, publish or otherwise use any content, material or intellectual property appearing on the site – except as permitted by statute or with our written permission.

You must not use any of True Me’s designs, trademarks or trade names without our written permission.

  1. Participation

You may be invited to participate on the site, by providing feedback on our products (by way of product reviews).

Feedback must comply with these Terms and must not be offensive, sexually explicit or defamatory in any way.

If such feedback is deemed to be offensive or unsuitable (by us, in our sole discretion), it may be removed from the website, without notice.

  1. Online Store

To make an order, please follow the instructions on the site.

When you submit an order to us, it does not automatically mean we have accepted it.  We will issue an email to you, confirming our acceptance of your order.  If for any reason we are unable to supply you with the products you have ordered, we will inform you.

  1. Cancellation

We may cancel an order if the product is not available for any reason.

You may also cancel orders before they have been accepted by us, by clicking here.   Once an order has been accepted, it cannot be cancelled.  If you wish to obtain a refund, you must return the order to us in accordance with the returns policy.

  1. Price and Payment

The price of the products will be the price in force at the time we confirm your order.  All prices include GST.

You can pay for products by way of credit or debit card, Paypal or Afterpay.  We will collect funds from you when we dispatch the Products.

Delivery fees may be added – please visit the “Delivery” section of the site here.

  1. Promotions

Only one promotional code can be used per order.

Please enter your promotional code at checkout – as we are unable to apply promotional discounts to orders once they are placed.

  1. Delivery of Products

Timescales and fees for delivery (if any) will depend on the availability of the Products you have ordered, and your address.  Please visit the “Delivery” section of the site here.

We aim to deliver items in a timely manner but we cannot guarantee exact delivery dates.

When placing your order, you may grant us authority to leave your order unattended, if no one is at the premises when the parcel is delivered.  If that is the case, you acknowledge and agree that this gives us (and our couriers) permission to leave the order unattended, as per your instructions.

Upon delivery, we are released from responsibility and liability for the order – and such responsibility and liability passes to you.

  1. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control, including strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

Our obligations under these Terms will be extended for the duration of the Event Outside Our Control.

If an Event Outside Our Control does occur and affects the performance of our obligations under these Terms, we will contact you as soon as possible.

  1. Refunds

If you change your mind, we will refund products (including sale items) in accordance with the following conditions:

  1. it is within thirty (30) days of purchase;
  2. the item is unused; and
  3. the item is in its original packaging.

If you wish you to return a product, please contact us here.

  1. Warranty on Products

Our products are built and tested to meet the highest quality standard and we warrant that they shall be free from material defects.

We offer a 3 year warranty on all products.

If you believe your product may be faulty, please contact us here.

  1. No Warranty

Use of the site is entirely at your risk.

We endeavour to present accurate and updated information, however the site is provided on an “as is” basis and we do not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information.

No warranty is given that the site shall be available uninterrupted and error-free, at all times – and no liability will be accepted in respect of such unavailability.

We exclude all guarantees and warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of guarantees and warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights.

  1. Limitation of Liability

To the extent permitted by law, and except as expressly provided in these Terms, we exclude all liability to you and all third parties for any direct, special, indirect, consequential or incidental costs, losses, expenses and damages, exemplary or lost profits, or any other damages of any kind incurred in any way (including negligence), even if we have been advised of the possibility thereof, connected with any use or access to the site.

To the extent permitted by law and except as expressly provided in these Terms, we exclude all representations, conditions, guarantees and warranties, whether express or implied (by statute or otherwise).

  1. Indemnity

You agree to indemnify us from and against any claims, actions, demands or other proceedings brought against us by a third party, to the extent that such claim, suit, action or other proceeding brought against us is based on or arises in connection with your use of the site or any breach of the Terms.

  1. Termination

We reserve the right to terminate or suspend operation of the site, for any or no reason, without notice and without liability.

  1. Severance and Waiver

If any provision of the Terms is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect.  No waiver of any term of the Terms shall be deemed a continuing waiver of such term or any other term.

  1. Governing Law and Jurisdiction

True Me is controlled in Queensland, Australia.  All purchases are subject to the laws of the Commonwealth of Australia – and, where applicable, Queensland.  By using the site, you agree that any action will commence in these forums.

We do not guarantee that the Site is appropriate for use or permitted by local laws in all jurisdictions.  Those who access the site do so on their own initiative and are responsible for compliance with applicable local laws or regulation, legal advice should be sought in cases of doubt.